Powerful personal computing devices have changed the way we work. Staff in a range of industries have reaped the benefits of increased collaboration, mobility, immediate communication, and reduced paper use.
But with the proliferation of devices has come the responsibility of managing them, and that falls to IT teams, who are spending too much of their time tracking, optimising and maintaining a myriad of personal computers, phones and tablets.
This has made organisation administration more complex. There are more devices per user, different types running different operating systems, and new security issues, all running across multiple locations.
The ‘as-a-service’ revolution, though, has provided a solution to these issues. Device as a Service (DaaS) provides access to an extensive portfolio of leading technology, full lifecycle support services and a personal account manager, all billed on a per user, per month basis.
There are many benefits to DaaS. Here are four important ones that organisation owners and managers can’t ignore:
Automate device management
IT departments are spending 14% of their time managing devices at the expense of organisation -led initiatives. Given technology is now a fundamental driver of productivity and efficiency, members of IT teams have more important things to do than chase after the hundreds if not thousands, of devices used across a company.
By automating device management, A DaaS program gives in-house IT teams back their time to concentrate on their core responsibilities. The Somerville DaaS program includes procurement, lifecycle management, security, software updates and actionable analytics, eliminating inefficient ad-hoc methods of device management.
Move devices from CapEx to OpEx
Instead of a cumbersome array of devices listed under the capital expenditures section of the cash flow statement, DaaS allows accountants to move the company’s devices onto operational expenses. The uniform monthly per user, per device payments give predictability to the organisation’ expenses and assists with cashflow forecasts.
Additionally, device expenses can be moved to the current liabilities section of the balance sheet instead of being capitalised under long-term liabilities, with the associated depreciation and amortisation obligations. Although the Federal Government has implemented an instant asset write-off for items worth less than $20,000, this could be removed at the next budget.
Access 24/7 support and lifecycle management
DaaS customers have found that the service provided by endpoint agents has delivered exceptional value. The service, staffed by real humans, is available 24 hours a day, seven days a week, and can assist users with a myriad of user-experience issues with their hardware or software.
But they can offer so much more. By leveraging the service of end-point agents to deploy software across an organisation, they have found the process has become far more streamlined and efficient than it ever has been in the past.
Fleet management insights
Managing a large number of devices spread through a broad geographical area presents new challenges to IT teams seeking to respond to problems across the fleet.
With a DaaS dashboard at their disposal, technicians can see detailed device and software inventory and monitor the system in real time.
At their disposal are industry-leading tools to help proactively anticipate issues across a device fleet and fix them before they occur.
DaaS systems look ahead with predictive analysis that can identify systems at risk and transform your device management from reactive to proactive.
DaaS services have so many additional benefits. Contact Somerville by calling 1300 209 233 or by visiting Somerville.com.au to find out more about how its reliable, intuitive, responsive DaaS model can help your organisation.