Managed Services
In our ever-changing world, internal IT teams can find it hard to keep across developments in all forms of infrastructure as most businesses only do a major update of their infrastructure on a 3-year cycle. In contrast, the Somerville team are constantly implementing IT infrastructure projects and are able to combine our expertise with the internal knowledge of your IT team to create the ultimate team and the best solution for your organisation.
Somerville take the time to understand your organisation’s needs and internal IT capability and collaborate with you to define a solution that will deliver you the best outcomes. Including; technical design and integration, IT operations, 24 x 7 help desk, projects and consulting services.
Services
Key Considerations
There are a number of key considerations when contemplating managed services. The following are based on feedback from clients of managed services and what is important to them.
Trusted Advice
Somerville clients appreciate that they can rely on Somerville’s experience and expertise to ensure they get the best advice as it relates to their organisation and circumstances. Particularly as Somerville have taken the time to understand their needs, industry, and organisation.
Dependable Support
It can be a big step to use managed services for some of your core IT. What clients value is that Somerville proactively fix problems before they occur and respond promptly to any issues that do occur, they also do this in a very transparent way with regular reports and articulate explanations that ensure clients are informed and assured.
Quality Technology
The true cost of IT goes well beyond the purchase price, and clients appreciate that Somerville deliver best of breed technology and experience that maximises their uptime, performance and ROI.
Fit for Purpose
Clients are pleased that their managed service solution has been specifically designed for their organisations needs and constraints and is flexible.
Easy to Work With
It has been said that the relationship between an IT department and their managed services provider is like a marriage. It is built on trust and respect, and functions much better if those involved are easy to work with. At Somerville we pride ourselves on being easy to work with and have established a reputation for this within the marketplace.
Future Proof
One of the big advantages of managed services is that the cost of future proofing the solution rests with the provider. Clients appreciate that at Somerville we are across the latest IT developments to ensure that the solutions we recommend are both scalable and ready for the future.
Resilient
Clients understand that one-in-a-million events can happen particularly in today’s complex and dispersed IT ecosystem. It is for exactly this reason that at Somerville we design highly resilient solutions that are built to maximise redundancy and minimise downtime.
Cost Effective
The key feedback from clients on managed services is the realisation that they underestimated the cost of doing it in-house, and that by utilising Somerville managed services they made better use of their internal IT team.
Managed Services Options
Design and Integration
IT Operations
24x7 help desk
